15000 Privacy Policy – User Information Protection
This policy explains how the 15000 platform collects, uses, stores and protects your personal information as a user in Malaysia. Please read it carefully to understand your rights and our commitment to your privacy.
Last Updated: 1 January 2026
1. Information We Collect
15000 collects various types of information from users for the purposes of platform operation and service improvement. The types of information collected are as follows:
- Account information: Full name, email address, phone number, date of birth and identity verification details required during registration or account verification.
- Payment information: Local bank account details, eWallet account numbers or other payment method information used for deposits and withdrawals in Malaysian Ringgit (MYR). Full card numbers are not stored directly by the platform.
- Device and browser information: IP address, device type, operating system, browser type, screen resolution and language settings are recorded automatically when you access the platform.
- Usage data: Pages visited, session duration, in-platform actions, game preferences and transaction history are recorded to help us understand how you use the 15000 platform.
- Cookies: The platform uses session and persistent cookies to identify logged-in users, store user preferences and keep platform functions running smoothly.
2. How We Use Your Information
Information collected by the 15000 platform is used solely for purposes related to the delivery and improvement of our services to users in Malaysia. The primary purposes are:
- Processing account registration, identity verification and user account management.
- Securely and accurately processes deposit and withdrawal transactions in MYR.
- Providing effective customer support when you reach out to the 15000 team for assistance.
- Sending important notifications related to your account, including transaction confirmations, security alerts and service updates.
- Complying with legal and regulatory obligations applicable to the platform's operations in Malaysia.
- Detecting and preventing fraudulent activity, account misuse and other security threats.
- Enhancing the overall user experience based on analysis of non-personally identifiable platform usage data.
15000 does not use your personal information for third-party advertising purposes without your consent.
3. Cookies & Usage Tracking
15000 uses cookies to ensure a smooth and secure user experience. The following types of cookies are used:
- Session cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as display language so you don't have to reconfigure them each time you visit the platform.
- Analytics cookies: Collecting aggregated, anonymised usage data to help us understand platform usage patterns and make relevant improvements.
- Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can configure your browser settings to block or delete cookies. However, blocking certain cookies may affect the full functionality of the 15000 platform, including your ability to sign in to your account.
4. Data Storage, Security & Information Sharing
Storage & Security
15000 user data is stored on servers protected to industry security standards. All data transmitted between your device and the platform is encrypted using standard security protocols to prevent unauthorised interception or tampering.
We restrict access to users' personal information to staff who require it to carry out service-related duties. All staff with access to user data are bound by strict confidentiality agreements.
Your personal information will be retained for as long as your account remains active or as long as necessary for the purposes stated in this policy. Following account closure, data will be kept for the period required by applicable legal and regulatory obligations before being securely deleted.
Third-Party Sharing
15000 does not sell, rent or disclose users' personal information to third parties for marketing purposes. Information may only be shared in the following circumstances:
- With authorised payment service providers to process your MYR transactions.
- With the relevant authorities when required by Malaysian law or court order.
- With technical service providers involved in platform operations, subject to strict confidentiality agreements.
5. User Rights & Contact Us
Your Rights as a User
As a 15000 platform user, you have the following rights regarding your personal information:
- Right to access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: If your information is inaccurate or incomplete, you have the right to request a correction. Some details can be updated directly through your account settings.
- Right to erasure: You may request the deletion of your personal information. Such requests will be processed in accordance with applicable legal requirements — certain data may need to be retained for a minimum period to fulfil our legal obligations.
- Right to restrict processing: Under certain circumstances, you may request that we restrict how we process your information.
Policy Updates & Contact Us
15000 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes take effect will be considered your acceptance of the updated policy.
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact the 15000 support team at [email protected]. You may also visit the FAQ us for more information on account security and data privacy.
Questions About Your Data?
The 15000 support team is on hand to help with any queries related to privacy, account security or the management of your personal information. Contact us or visit the FAQ section for quick answers.